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Title
Text copied to clipboard!Call Coordinator
Description
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We are looking for a Call Coordinator who will be responsible for managing the flow of telephone calls within our organization. This individual will play a key role in ensuring smooth communication between clients, partners, and company employees. The Call Coordinator will be responsible for monitoring phone systems, assigning calls to the appropriate departments, and ensuring high-quality customer service.
Key duties include managing the telephone switchboard, responding promptly to customer inquiries, and collaborating with sales, customer service, and technical teams. The candidate should be able to work under pressure, possess excellent communication skills, and have experience with phone systems or call centers.
The ideal candidate will also be responsible for analyzing call data, identifying issues, and implementing improvements in communication processes. Knowledge of CRM tools, VoIP systems, and the ability to work in a team are required. The Call Coordinator will also be responsible for training new employees on phone system usage and the company’s communication standards.
If you are organized, communicative, and able to manage multiple tasks efficiently, this role may be perfect for you. We offer stable employment, opportunities for professional development, and work in a dynamic environment.
Responsibilities
Text copied to clipboard!- Manage the telephone switchboard and call flow
- Assign calls to appropriate departments
- Monitor customer service quality
- Collaborate with sales and technical support teams
- Analyze call data
- Implement improvements in communication processes
- Train new employees
- Respond to customer inquiries and complaints
- Maintain operational documentation
- Ensure compliance with company procedures
Requirements
Text copied to clipboard!- Experience in a call center or similar position
- Knowledge of phone systems and CRM
- Excellent communication skills
- Ability to work under pressure
- Data analysis and problem-solving skills
- Basic English proficiency
- Teamwork skills
- Good organizational skills
- Knowledge of VoIP systems is a plus
- High school diploma or higher education
Potential interview questions
Text copied to clipboard!- What experience do you have with phone systems?
- Have you worked in a call center before?
- How do you handle working under pressure?
- Are you familiar with CRM systems? Which ones?
- What methods do you use to improve customer service quality?
- Do you have experience training other employees?
- What are your strengths in communication?
- Can you analyze data and draw conclusions?
- What VoIP systems do you know?
- Why do you want to work in this role?
